Complaint Investigation Report

Allegation 1: Staff do not provide residents with adequate food service.

On 07/01/2025, at approximately 11:30 a.m., interviews were conducted with facility Staff members 1 through 3 (S#1-S#3). All three staff members (3 out of 3) stated that residents are provided with adequate food service. They reported that residents receive three well-balanced meals per day, breakfast, lunch, and dinner, plus snacks, seven days a week, from Sunday through Saturday. 3 out of 3 staff stated that alternative meal options are available if residents do not want what is on the menu. 3 out of 3 staff stated residents are served a second helping if they request it. According to S1-S3, there have been no complaints from residents regarding the food being served. S1-S3 denied the allegation and stated it is false.

During the visit, LPA Bunker observed residents eating nutritious, well-balanced lunches and dinners that matched the facility's posted food menu for the day.

On 07/01/2025, at approximately 2:30 p.m., interviews were conducted with residents 1 through 7 (R#1-R#7). All seven residents (7 out of 7) stated that they receive plenty of food to eat and are served three meals a day, breakfast, lunch, and dinner, plus snacks.

Seven out of seven residents confirmed that: Meals are served seven days a week, from Sunday through Saturday. They are allowed to have second servings. They are not served a single piece of chicken with a small portion of mixed vegetables. Hot dogs are not served daily for lunch and dinner. Breakfast options are not limited to only unsweetened oatmeal, dry cereal, or one pancake. Coffee is served during breakfast, lunch, and dinner. 7 out of 7 residents stated that they had no complaints about the food being served. 7 out of 7 residents denied the allegation that staff fail to provide residents with adequate food service.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. See continued LIC9099-C page 3