Complaint Investigation Report

Allegation: Illegal Drugs are sold at the facility.

The details of the complaint alleged that facility staff are selling drugs to the clients at the facility.

On August 12, 2025, at approximately 9:45 AM, the Department interviewed the facility administrator (A1). (A1) stated that they have never observed or received reports of staff members possessing, distributing, or selling illegal substances within the facility. Consequently, no such incidents have been reported to management, licensing authorities, or law enforcement. While no drug use has been observed inside the facility, (A1) noted that some residents have used illicit substances in surrounding areas, such as nearby alleys and streets including Orange, Cherry, and Long Beach Blvd. (A1) explained that the facility actively works to prevent drug activity near its premises and is aware that drug dealers often target residents when they receive money. In past instances, (A1) has witnessed residents under the influence and responded by conducting tests, issuing warnings, referring residents to day programs or rehabilitation, and initiating eviction procedures when necessary. (A1) confirmed that staff are informed of residents’ criminal backgrounds, including sex offender status, during the admission process or through care planning. Additionally, (A1) stated they have never witnessed or suspected any inappropriate sexual activity or solicitation occurring within the facility or surrounding areas. Regarding supervision, (A1) affirmed that the facility consistently provides adequate oversight, particularly during high-risk times such as nights and weekends. The facility uses a monitoring system in resident rooms and maintains a staffing pattern of six staff members across all shifts on weekends. During the night shift, one staff member is present along with the monitoring system, and room checks are conducted regularly throughout the day and night. However, housekeeping services are not available at weekends.