Complaint Investigation Report

Allegation: Staff do not prevent inappropriate physical interactions between clients.

Regarding the allegation "Staff do not prevent inappropriate physical interactions between clients,” it is being alleged that Client #2 (C2) physically and verbally abuses Client #1 (C1). Six out of six staff (#1 – 6) interviews denied the allegation. Staff #3 (S3) indicated that S3 spoke with C1 and C1 denied the allegation. Eight out of eight client (#1 – 8), including C1 and C2, indicated staff will intervene when there are client altercations. Interview with C1 and C2 denied the allegation. Six out of six clients (C1, C3-C6, C8) indicated that they feel safe at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Direct Staff David Flores. Due to technical issues, a printed copy of this report was not provided during the exit but an email copy will be provided to the Administrator Ibrahim Zayat.