Complaint Investigation Report

It is being alleged that facility staff is not making medical appointment for resident in care who is experiencing a cough. On 11/13/25 from 9:00 am- 11:48 am LPA conducted Interviews with R2-R11 regarding the allegation above. 9 of the 10 residents interviewed denied the allegation above and reported that staff assist with medical attention right away when they are feeling ill. On 11/13/25 LPA was unable to conduct interview with R1 as R1 is no longer receiving services at the facility. On 11/13/25 LPA conducted interview with R2 regarding the allegation above, R2 confirmed the allegation above and reported they have not been scheduled to see primary care physician (PCP) regarding a runny nose and a cough. On 11/13/25 LPA conducted a review of Tele-health progress note dated: 11/10/25 for R2, per progress note PCP provided order for nasal spray and cough medicine. On 11/13/25 from 1pm- 2pm LPA conducted interviews with S1-S6 regarding the allegation above. 6 of the 6 staff interviewed denied the allegations above and stated that if a resident reports feeling unwell the Wellness Coordinator will be notified. 6 of 6 staff interviewed denied assisting residents with medical assistance when requested.

Allegation: Staff placed a camera in a resident's room without permission.

It is being alleged that staff are recording residents while in their bedroom. On 11/13/25 from 9:00 am- 11:48 am LPA conducted Interviews with R2-R11 regarding the allegation above. 8 of the 10 residents interviewed denied the allegation above and reported that their privacy is not being invaded by staff. 2 of 10 residents in care confirmed the allegation above, and reported there is a camera hanging from their bedroom ceiling. On 11/13/25 from 1pm- 2pm LPA conducted interviews with S1-S6 regarding the allegation above. 6 of the 6 staff interviewed denied the allegation above. On 11/13/25 from 2:15pm-2:45 pm LPA toured 5 bedrooms, LPA did not observe any security cameras in resident bedrooms, LPA observed smoke detectors located on the bedroom ceiling.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.