Complaint Investigation Report

On 05/01/25 from 10am-11:50 am LPA conducted interviews with R1-R9 regarding the allegation above, 7 of 9 residents interviewed denied the allegation above and reported they have not received any open mail from staff. 2 of 9 residents interviewed confirmed the allegation above and reported that staff did not notify residents that their packages were delivered and that the package was placed in the med room. On 5/1/25 from 2pm- 2:20pm LPA conducted interviews with (A1), and staff #1-2 (S1-S2). During interview with A1 on 5/1/25, A1 denied the allegation above and reported that mail is only opened upon consent from residents with visual impairments. A1 Continued to report that if a resident receives a package that is suspected to be medications that package will be provided to the med room staff. On 5/1/25 LPA conducted interviews with S1-S2 regarding the allegation above 2 of 2 staff interview denied the allegation above and reported medication packages are sent to the med room, med room staff will have the resident open the package, and if the resident does not have an order for the medication delivered the resident is informed that the medication will be kept in the med room.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.