Complaint Investigation Report

Allegation: Staff are not following proper eviction procedures

The details of the complaint alleged that facility does not want to take (R#1) back from hospital.

On October 14, 2025, at approximately 2:00 PM, during an interview with (S#1), it was mentioned that (R#1) is currently hospitalized and has a Foley catheter in place. (S#1) expressed concern about who would assist (R#1) with catheter care outside the hours when the Licensed Vocational Nurse (LVN), identified as (S#2), is on duty from 8:00 AM to 4:00 PM. Additionally, (S#1) noted that (R#1)’s insurance does not cover home health services for assistance with the Foley catheter. (S#1) also stated that they spoke with the hospital social worker to inform them that (R#1) requires more support than the facility can provide. Furthermore, (S#1) acknowledged that they did not assess (R#1) before discharge while the resident was still at the hospital, which prevented (R#1) from returning to the facility.

During this investigation, the Department found sufficient evidence to support the above-mentioned allegation.

Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED.

California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and citation issued (ref. LIC 9099D).

An exit interview was conducted, and a copy of the Complaint Report was given to Joel Niblett/Administrator.