Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff not treating residents with dignity and respect

It is alleged that a staff member has been verbally abusive, calling Resident 7 derogatory names such as "stupid bitch" and using profanity. On 07/09/2025 at 10:02 AM, LPA interviewed A1. A1 who denied the allegation stated not hearing nor witness staff using profanity nor being disrespectful to the residents. A1 states staff must be respectful at all time which is standard practice at the facility.

On 07/09/2025 between the hours of 10:00am - 1:58pm. LPA interviewed (7) staff regarding the allegation. Of the 7 staff: 6 out of 7 staff denied the allegation. 1 out of 7 staff did not confirm nor deny the allegation.

On 07/09/2025, between the hours of 2:35pm - 3:35 pm and on 09/10/2025, between the hours of 10:45am - 1:42, LPA interviewed (11) residents regarding the allegation.

Of the (11) residents: 1 out of 11 confirmed the allegation. 10 out of 11 denied the allegation.

10 of the residents stated the facility it's alright, everyone is treated fair, and with respect.

1 of the resident stated an employee has used inappropriate language and has threatened her.

Based on interviews conducted, records review and observation there is no evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED