Complaint Investigation Report

LPA Bunker reviewed staff and residents' records and requested copies of Identification and Emergency Information, Personnel Reports, Resident's Roster, Monthly Food Menus, and Ongoing In-Service Training.

Allegation #1: Staff does not have adequate staffing to meet resident's needs.

Staff members 1-3 (S1-S3) and residents 1-4 (R1-R4) interviewed stated the facility is fully staffed and staff is always available to provide assistance to residents. S1-S3 stated this is a 24-hour care facility that operates, 7 days a week, 365 days a year. Residents are never left at the facility alone without supervision. The facility operates in three shifts 6:00 A.M. - 2:30 P.M., 2:00 P.M.- 10:30 A.M.; and 10:00 P.M. – 6:30 A.M., Sunday through Saturday. S1 stated the Executive Director and Resident Services Director are on call 24 hours a day. S1-S3 stated several residents were not screaming and were confused about their whereabouts. S1-S3 stated this is a memory care facility where residents have Dementia. S1-S3 ensures sufficient and competent staff are available to provide the necessary services to meet residents' needs. S1-S3 and R1-R4 denied the allegation.

Allegation #2: Staff does not ensure residents are provided quality food.

Staff members 1-3 (S1-S3) and residents 1-4 (R1-R4) interviewed stated residents are provided with a variety of quality food to eat. S1-S3 and R1-R4 stated the residents receive an ample supply of perishable and non-perishable food, including three (3) meals and 3 snacks per day, breakfast, lunch, dinner, and snacks daily. The staff serves well-balanced meals with a variety of food options to choose from each week. R1-R4 stated that they had no complaints about the food. S1-S3 stated every day the food menu changes and residents can select something different if they prefer. S1-S3 stated residents are not served the same food every week. The food menu for weeks 1-4, reviewed by the LPA, shows a variety of food choices. S1-S3 stated residents' food is not served on inexpensive styrofoam plates or with plastic utensils. S1-S3 and R1-R4 denied the allegation.

Allegation #3: Staff does not ensure the facility is free of odor.

Staff 1-3 (S1-S3) and residents 1-4 (R1-R4) interviewed stated the facility is free of odor. S1-S3 stated the facility does not smell like urine or feces and is cleaned, sanitized, and disinfected daily. S1 stated the facility has scent air throughout the facility. S1-S3 denied the allegation.