Complaint Investigation Report

Admissions Agreement dated 7/3/2024, Personal property valuables list dated 7/3/2024 , Staff and Resident rosters for 6/2024 and 4/2025, LPA also conducted interviews with Staff 1- Staff 10 (S1–S10) and Residents 1 - Resident 10 (R1–R10), in addition to observations made during the tour of the facility.

1 Allegation: Staff handled residents in a rough manner which resulted in injuries

On 5/12/2025 at 11:00 AM, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of 10 staff interviewed stated residents have not been handled in a rough manner that could have resulted in injuries. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the interviews conducted 2 residents stated staff members have not handled them in a rough manner causing injury. The remaining 8 residents were unable to engage in a clear conversation.

2 Allegation: Staff inappropriately restrained resident

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of 10 staff members stated residents have not been inappropriately restrained in any way. LPA requested any special incident reports during the visit, and none could be provided because there were no incidents to report regarding restraining residents. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the interviews conducted 2 residents stated staff members have not restrained them in any way. The remaining 8 residents were unable to engage in a clear conversation.