Complaint Investigation Report

1 Allegation: Staff handled residents in a rough manner which resulted in injuries

On 5/12/2025 at 11:00 AM, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of the 10 staff interviewed all stated that residents have not been handled in a rough manner that could have resulted in injuries. LPA also attempted to interview Residents 1 – Resident 10 (R1–R10). Of the 10 residents, 2 stated that staff members have not handled them in a rough manner. The remaining 8 residents were unable to engage in a clear conversation.

2 Allegation: Staff inappropriately restrained resident

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of 10 staff members stated that residents have not been inappropriately restrained in any way including R1. LPA requested any special incident reports during the visit, and none could be provided because there has not been any incidents to report pertaining to restraining any residents. LPA also searched the Departments of Social Services (DSS) database to confirm if there were any unusual incident reports (UIR) submitted which could not be found.

LPA also attempted to interview Residents 1 – Resident 10 (R1–R10). Of the 10 residents, 2 stated that staff members have not inappropriately restrained them in any way. The remaining 8 residents were unable to engage in a clear conversation. During the tour of the facility LPA did not observe any residents being inappropriately restrained by the staff.