Complaint Investigation Report

Allegation: Staff do not report incidents to residents' responsible parties.

It is being alleged that the facility consistently fails to report fall incident or notify families of their loved ones' deteriorating conditions. On 12/04/24 between 9:30am-1pm LPA conducted interviews with (R3-R5) regarding the allegation above, 3 of 3 residents interviewed denied the allegation and denied experiencing a fall or injury while in care. On 12/04/24 LPA Villegas was unable to interview R1 as R1 is no longer receiving care at Brittany House. On 12/04/24 LPA conducted over the phone interview with POA for R1, per POA facility did notify POA of fall as R1 was being transported to hospital by ambulance. On 12/04/24 LPA Villegas was unable to interview R2 due to communication barrios. On 12/04/24 LPA interviewed S1 regarding the allegation above, 1 of 1 staff interviewed denied the allegation above and reported S1 will review the written report before faxing it to CCLD and obtaining a fax confirmation number. On 07/31/2024 and 12/19/24 between 9:30am-11:30 am LPA Villegas interviewed S2-S7 regarding the allegation above, 3 of 6 staff interviewed denied the allegation above and reported documenting when responsible parties are notified in the communication folder, 3 of 6 staff interviewed stated being unaware of the reporting procedures are after incidents are reported to the med room staff on shift.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.