Complaint Investigation Report

Allegation: Residents are forced to using facility's medical care provider.

It is being alleged that residents are denied their right to choose healthcare providers and are being compelled to use a preferred agency contracted by the licensee. On 12/4/24 between 9:30am-1pm LPA conducted interviews with (R3-R5) regarding the allegation above, 1 of 3 residents interviewed confirmed the allegation above, 2 of 3 residents interviewed reported having no recollection if they were provided with options upon admission. On 12/4/24 LPA Villegas was unable to interview R1 as R1 is no longer receiving care at Brittany House, On 12/4/24 LPA Villegas was unable to interview R2 due to communication barrios. 12/4/24 LPA interviewed S1 regarding the allegation above, 1 of 1 staff interviewed denied the allegation above and reported that some residents come in with a medical provider and report wanting to keep them and if not, the facility has a lot of pamphlets for medical providers, home health and hospice agencies to chose from. On 12/19/24 between 9:30am-11:30 am LPA Villegas LPA interviewed S2-S4, regarding the allegation above, 3 of 3 staff interviewed denied the allegation above and reported having no knowledge of the admission process.

Allegation: Facility does not appropriately provide enough staff to meet the residents' needs.

It is being alleged that the turnover rate among staff is high. On 12/4/24 between 9:30am-1pm LPA conducted interviews with (R3-R5) regarding the allegation above, 1 of 3 residents denied the allegation above, 2 of 3 residents interviewed reported the facility is short staff at times. On 12/4/24 LPA Villegas was unable to interview R1 as R1 is no longer receiving care at Brittany House, On 12/4/24 LPA Villegas was unable to interview R2 due to communication barrios. 12/4/24 LPA interviewed S1 regarding the allegation above, 1 of 1 staff interviewed denied the allegation above and reported that there are 7 caregivers per shift. On 12/4/24 LPA conducted a review of the staff roster and per staff roster, there are (11) caregivers scheduled between 6:30am-5pm, (2) med techs scheduled between 6:30 am-2:30pm, (6) caregivers scheduled between 2:30pm--10:30pm, (1) LVN scheduled between 2:30pm--10:30pm, (2) caregivers scheduled between 10:30pm- 6:30am. On 12/19/24 between 9:30am-11:30 am LPA Villegas LPA interviewed S2-S4, regarding the allegation above, 3 of 3 staff interviewed denied the allegation above.

It is being alleged that the facility is attempting to modify physician's report to remove a dementia diagnosis to facilitate transfer to assisted living. On 12/4/24 between 9:30am-1pm LPA conducted interviews with (R3-R5) regarding the allegation above, 3 of 3 residents interviewed denied the allegation above.