Complaint Investigation Report

Allegation: Staff is physically abusive to client.

During this investigation, LPA reviewed C-1's service records and interviewed staff #1-#4 (S1-S4), clients #1-#4 (C1-C4), and witnesses #1-#4 (W1-W4) and found there is no evidence to support the allegation mentioned above.

It was alleged that (C1) is physically abused while in care. The complainant did not have date or time when the alleged incident occurred. The Department examined (C1) and found no apparent skin injury or discoloration on face and back. During an interview with (C1), he does not recall mentioning he was physically hit by staff #2 (S2). (C1) state staff treat well and he mentioned (S1) and (S2) as primary staff members he is fond of. (C1) denies having been involved with any type of physical abuse from any staff at this facility.

An interview with (S1-S4) all claimed this allegation is manufactured and it is untrue. (S1-S4) all claim that they care a great deal and respect for their clients and that any type of abusive behavior is unacceptable. The administrator affirmed no such thing ever occurred, neither conceived nor attempted. The administrator communicated that all staff conducts body checks daily and he had not received any information from staff stating that they observed bruising or injuries on (C1). This would have been documented on (C1’s) progress notes as well as notifying the local regional center and adult and senior care division in writing with an incident report. An interview with (C2) expressed he enjoys living in this facility and he has not experienced or witness any type of physical mistreatment from staff. (C2) asserted that he would notify another staff immediately if he ever encounters or observes such behavior.

The Department reviewed (C3-C4) service records and attempted to interview them and were unable to hold a conversation as a result of their disability. An interview with witnesses (W1-W4) and found there is no immediate health or safety concern with the consumer's total care at this facility. Based on observation, record reviews, and interviews there's no evidence to corroborate the allegation mentioned above.