Complaint Investigation Report

S1-S3 confirmed that all pertinent information regarding this matter was promptly reported to Community Care Licensing and all other relevant agencies, ensuring compliance and transparency in their operations.

Allegation: Illegal eviction. In response to this, allegation interviews were conducted with both staff members (S1-S3) and residents (R2-R5). The collective feedback from these interviews unanimously indicated no issues concerning an illegal eviction notice. Residents (R2-R5) expressed their satisfaction with living at the facility, highlighting the respect, dignity, and quality of care they receive. They also commended the facility for providing a secure, healthful, and comfortable living environment and they were happy. S1-S3 refuted the allegation, reinforcing the commitment to safety and well-being upheld at the facility.

Investigation revealed the following: During interviews, staff members S1-S3 uniformly asserted that no resident, including Resident 1 (R1), received an illegal eviction notice. It was specifically mentioned by S1-S3 that R1 was involved in an incident where a staff member was injured, not another resident. The incident resulted in the staff member sustaining a nose injury with bleeding. S3 immediately responded by calling 911, leading to the intervention of the Paramedic, the Long Beach Mental Evaluation Team, and the Long Beach Police Department. R1 was placed on a 5150 hold for a psychological evaluation and possible medication adjustment. S1-S3 stated the facility did not refuse to readmit R1 following the release from the 5150 hold. R1 underwent a reassessment, and the facility was actively coordinating with R1's Public Guardian regarding the next steps. The ultimate decision not to allow R1's return to the facility was made jointly by R1's Public Guardian, Primary Physician, and the Crisis Management Team, citing the need for a higher level of care. S1-S3 emphasized that R1 was never evicted, and no eviction notice was issued by the facility. Staff reported the incident to all relevant agencies in a timely manner, adhering to the required protocols. Regarding the relocation of R1, S1-S3 highlighted that the decision was made by R1's Public Guardian and the Crisis Management Team. The facility had no control over this process due to R1 being conserved. S1-S3 reiterated their awareness and understanding of Title 22 Regulation concerning eviction procedures and denied any allegations to the contrary. They also affirmed their commitment to maintaining open communication lines, ensuring all incoming calls are answered and returned promptly.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. A copy of the Complaint Investigation Report LIC9099, and LIC9099-C, was provided to the Administrator. There were no deficiencies cited. Exit interview conducted.