Complaint Investigation Report

Allegation #1: Staff are not safeguarding residents’ belongings.

The details of this complaint alleged staff are not safeguarding client #1 (C1’s) personal property. The complainant reported two clients #2-#3 (C2-C3) at this facility are abusive towards (C1) and are taking or moving items around without (C1’s) knowledge or permission. The Department contacted the complainant who was not available to provide further information regarding this allegation.

According to client #1 (C1's) service records, (C1) was a resident at this facility between 08/27/20 through 04/20/23. Upon admission, (C1’s) property items were listed in the Client/Resident Personal Property and Valuables LIC 621 (dated: 08/27/20) which included: clothing items, identification items, medications, and cash. These same items were listed on (C1’s) Voluntary Termination of Rental Agreement (dated 04/20/23) acknowledged by (C1) with a signature.

On 09/21/23 between 9:45 am – 01:59 pm (9) clients (7) out of (9) clients #2-#8 (C2-C8) claimed they did not have issues or concerns for their property items. (C2-C8) reported no personal property valuables have gone missing or stolen. (C9-C10) had some personal items taken from their rooms but explained they failed to secure locked the doors or left the room briefly unattended. (C2-C3) identified by the complainant, stated not having knowledge of (C1’s) property items being displaced or removed from (C1’s) room. (C4) who was a former roommate of (C1) described (C1) with frequent forgetfulness who accused individuals for disappearance of personal items and a few days later will be recovered. (C2-C10) recognized that it is the clients who is responsibility for safeguarding their items and not the staff.

Interviews conducted with (3) staff members between 2:00 pm -3:30 pm (3) out (3) staff #1-#3 (S1-S3) confirmed not knowing (C1’s) missing personal items. (S2-S3) verified that (C1) did not report any incidents involving (C2-C3). (S1-S3) stated to ensure the safety of all residents the facility has provided only individual keys to residents assigned in their room and a 24/7 monitoring surveillance camera system operated to capture visual evidence of activities that occur within the facility grounds. (S1) reported a resident’s council meeting “In-Service Program” is mandated with all clients to discuss topics of House Rules and Client Care.