Complaint Investigation Report

Nice Furniture invoices (dated 09/16/25 – 10/09/25), and Amazon.com purchase orders (dated 09/10/25 – 09/22/25). The Department conducted interviews with the Administrator Honeylet Urrea (A1), Staff #1–#6 (S1–S6), and Clients #1–#7 (C1–C7).

Allegation: Staff do not keep the facility free from pests

It is alleged that staff do not keep the facility free from cockroaches in the facility.

On 10/31/2025 between 9:50 AM – 10:30 AM, the Department interviewed Administrator Honeylet Urrea (A1). The Department asked A1 if staff keep the facility free from pests.

A1 stated yes, the facility has been kept clean and in good condition since she took over in August of 2025, when the owners appointed her as the interim Administrator. A1 stated yes, staff keep the facility free from pests and report any sightings immediately, especially housekeeping and janitorial staff. A1 stated pest control is contacted when staff report concerns; however, as of the date of this interview, there were no pests on the premises that have been reported or that A1 was aware of.

The Department obtained and reviewed pest control service summaries (dated 06/12/25 – 09/30/25), and it showed that extermination services were completed at the facility. The Department also obtained and reviewed Acme Linen Co. invoices (dated 09/10/25 – 09/15/25) and confirmed that Acme Linen Co., Inc. replaced pillows, blankets, and mattress covers in residents’ bedrooms that were affected by bed bugs. On 10/31/25, the Department obtained and reviewed Amazon.com purchase orders (dated 09/10/25 – 09/22/25), and it showed purchases for new bed frames and mattresses. The Department obtained and reviewed documents showing that the facility replaced all residents’ bedding, mattresses, and bed frames in all rooms affected by insects. On 04/23/2026, the Department toured the facility with the Administrator Edgard Vega and the Assistant Administrator Anna Peji, inspected resident rooms and beds for signs of bed bug or roach infestation, and observed the facility to be clean and in good repair.

On 10/31/2025 between 10:30 AM – 11:30 AM, the Department interviewed Clients #1–#7 (C1–C7). Out of those interviewed, 6 out of 7 denied the allegation. On 10/31/2025 between 10:30 AM – 11:30 AM, the Department also interviewed Staff #1–#6 (S1–S6). Out of those interviewed, 6 out of 6 staff denied the allegation.