Senior Care Records.

Complaint Investigation Report

Willoubee Residential INC., Lancaster11/08/2022Licence 197608821

Census2
Date signed11/08/2022 03:20:04 PM
The inspector’s account

kitchen and on the refrigerator with various meal offerings including but not limited to:

Breakfast: Blueberry oatmeal, toast, or pancakes with bacon and eggs

Lunch: Beef and bean burrito, soup, or Hot Dogs

Dinner: Steak with Mash potatoes, corn to baked fish or pork chops with rice and beans.

Staff also revealed (R1) on a vegan diet, and he writes out his own menu which is posted next to facility menu and ensures those items are made available.

Based on information gathered during previous licensing visit and interviews there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Residents do not have access to toiletries

It was alleged that residents do not have access to toiletries such as toilet paper and toothpaste. During tour of facility on 10/18/22, LPA Smith observed the facility had supply of toiletries items in kitchen pantry including a personal supply of deodorant, toothpaste, and toilet paper toilet observed in unlocked drawer and cabinet in bathroom used by residents. LPA also observed hygiene products in R1 room on dresser. Interview with staff revealed that residents are routinely asked if any hygiene products or other items need to be replenished. R1 also revealed they have toiletries in room on dresser and additional toiletries for all residents are in the bathroom.

Based on information gathered during previous licensing visit and interviews there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction