Complaint Investigation Report

197608821-11-8-2022-31-AS-EMIR-D7JPYG-20240726114351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/29/2021 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20210629084257

Staff do not provide resident with nutritious meals

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegation above. LPA met with facility staff and explained the reason for this visit.

Regarding the allegation above it is alleged facility did not provide clients with enough food. LPA conducted a previous visit on 9/10/22 where LPA conducted interviews with clients and staff regarding the allegation. Interviews revealed that clients were not provided with enough food and clients were limited on the food they were provided. Interviews also revealed that when clients asked for snacks they were denied. Based on the information obtained through interviews this allegation is deemed Substantiated at this time. Deficiency cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.