Complaint Investigation Report

have never witnessed staff mishandling R1. Based on the information obtained, there was insufficient evidence to prove that staff failed to treat resident with dignity and respect. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff confiscated resident’s personal belongings:

In regards to the allegation, it was reported that staff confiscated R1's cell phone, DMV book and miscellaneous paperwork, and threw R1's DMV book away. Interview with R1 could not confirm who confiscated their belongings and threw their DMV book away. R1 could not identify staff or any witnesses to corroborate the allegation. Interviews with administrator and staff also do not corroborate with the allegation. According to the administrator, R1 has not had a cell phone since COVID as R1's family took it for repairs and never returned it. In regards to R1s DMV book, administrator stated it was in R1's backpack the whole time, which was confirmed by R1 that it was there. In regards to R1's miscellaneous paperwork, R1 did not identify what was taken away. According to the administrator and staff, R1 keeps most of their paperwork in their backpack, or bookshelf. LPA checked and observed R1's paperwork in tact in their backpack and bookshelf. Based on the information obtained, there was insufficient evidence that staff confiscated R1's belongings. Therefore the allegation is deemed Unsubstantiated at this time.

Staff violated resident’s personal rights/ Staff failed to meet resident’s grooming needs:

In regards to the allegation, it was reported that staff violated R1's personal rights by not letting R1 choose their own hairstyle or wig they want to wear for the day. Interviews with the administrator and staff deny the allegation. Both the administrator and staff state that R1 always has the right to choose their hairstyle and wig they would like to use for the day. Interview with R1 also deny the allegation. R1 stated they've always had the right to choose which wig or hairstyle they can use for the day. Based on the information obtained, there was insufficient evidence to prove that staff violated R1's personal rights by not letting R1 choose their own hairstyle or wig they want to wear for the day. Therefore, the allegation is deemed Unsubstantiated at this time.