Complaint Investigation Report

Allegation: Resident rooms are unsanitary. In regards to the allegation is was reported that two (2) rooms are unsanitary. On 04/14/25 during an annual continuation visit LPA toured the two (02) rooms reported in the allegation. LPA observed both rooms where the residents bed is to be cluttered with residents' personal belongings such as unopened drinks and food on the floor and on furniture surfaces. Both rooms bathrooms were observed clean and clear of clutter. LPA's interview with resident #1 (R1) and resident #2 (R2), confirmed that housekeeping regularly visits their room to clean. Interview with R1 revealed they direct staff to clean around their belongings without moving them. Interview with R2 revealed they decline cleaning services and admitted to the LPA that they may become hostile with staff when they enter the room to clean. Interview with seven (07) residents on 05/28/2025 state that housekeeping is regularly cleaning their rooms and have no concerns regarding the cleanliness of their bedrooms. On 12/16/24, LPA toured three (03) shared rooms and on 05/28/2025 toured two (02) shared rooms. LPA observed the rooms to be clean and sanitary. Interview with one (01) housekeeping staff on 05/28/25 revealed they clean rooms every day and has experienced reluctance specifically from R2 but per management direction they are working on engaging with the resident in order to be able to clean the room more often. Interview with the administrator on 12/16/24, the Administrator is aware of the resident’s refusal and continues to engage in ongoing discussions regarding their preferences. Although the bedrooms mentioned in the allegation were observed with items cluttering surfaces, the residents residing in the rooms informed LPA they refused cleaning services. Based on interviews the allegation is deemed Unsubstantiated at this time.

Allegation: Resident visitors are not allowed to visit privately. In regards to the allegation it was reported that management has been having the residents’ visitors escorted for the entire visit. LPA's interview with the administrator on 12/16/24 informed LPA visitors are allowed in resident's bedrooms and outside if they wish to meet residents in private. Interview with five (05) out of the nine (09) total residents interviewed on 04/14/25 and 05/28/25 that stated they have visitors in the facility did not corroborate the allegation. Interview with Residents' revealed no issues or concerns regarding meeting visitors in private such as in their room. Interview with five (05) staff on 05/28/2025 denied the allegation. LPA was unable to find corroborating evidence to the allegation. Based on interviews the allegation is deemed Unsubstantiated at this time.