Complaint Investigation Report

To investigate this allegation, LPA conducted record review and at 11:35 a.m., LPA reviewed the Client/Resident Personal Property and Valuables (LIC621). There were various items listed, including C1’s phone and other personal items. It was alleged that C1’s phone was missing or stolen. LPA conducted interviews with S1 and S2 to which both stated that months ago, C1 alleged that their phone was stolen. Both staff stated that they spent days searching for the missing phone, but it was never found. Both staff believe that C1 has misplaced the phone, and C1 was taken to get a new phone the next day. Based on record review and interviews, there is not sufficient evidence, therefore the allegation mentioned above is Unsubstantiated.

To investigate this allegation, LPA conducted record review at 11:22 a.m. and LPA reviewed C1’s admission agreement from NLARC which states that the resident or resident’s payee will handle the resident’s cash resources. An interview with the Administrator and Licensee revealed that when C1 was admitted to the facility, C1’s family member was their payee, and they were receiving C1’s PNI monies, as stated in the admission agreement. Per the Licensee, it was brought to their attention C1’s family member was not issuing the PNI funds, and as of today, the licensee is now the payee, to which the Licensee distributes C1’s PNI money monthly. Based on record review and interviews, the allegation is Unsubstantiated.

No deficiencies issued during today’s visit. Report signed and delivered.