Complaint Investigation Report

Staff is not meeting the client’s dietary needs

To investigate this allegation, LPA conducted record review and interviews. At 11:45 a.m., LPA reviewed C1’s physician report dated 9/14/2022, and LPA did not observe any special diet requests or specific diet needs on the physician report. Interviews with both S1 and S2 revealed that due to C1’s diabetes, C1 prefers low sugar products and items from specific grocery stores. Both staff state that when they do grocery shopping, they always try to accommodate C1’s requests for specific food items and have a set budget for C1’s zero sugar products such as coffee creamer. S1 provided to LPA pictures of varies groceries requested by C1. Based on record review and interviews, the allegation mentioned above is deemed Unsubstantiated.

Staff did not safeguard clients cash resources.

To investigate this allegation, LPA conducted interviews and record review. It was alleged that C1 had their wallet with money missing or stolen. LPA conducted interviews with S1 and S2 to which both stated that months ago, C1 alleged that their wallet was missing/stolen. Both staff stated that they believe another client could have stolen the wallet from C1’s room, but there was no way of proving it. Additionally, LPA reviewed an incident report dated 8/16/2022, which reveals that the facility conducted their own investigation and interviews with staff and clients, but the wallet was never found nor was anyone found guilty of taking it. Based on record review and interviews, there is not sufficient evidence to prove that staff did not safeguard clients cash resources, therefore the allegation mentioned above is Unsubstantiated.

Exit interview conducted, report signed and delivered.