Complaint Investigation Report

On 5/09/2023 at 12:45 p.m., LPA Rios arrived at the facility and met with Maria Ramos the House Manager at the time, LPA explained the reason for the visit. At approximately 12:46 p.m. LPA conducted an entrance interview via telephone with Administrator Chary Hallon. While touring the facility LPA conducted an interview with client #1 (C1) and attempted interviews with two (2) other clients who did not respond to LPAs questioning.

On 05/09/2023 LPA reviewed current Record of Client’s Safeguarded Cash Resources (LIC 405) along with receipts and total cash for three (3) out four (4) clients. No discrepancies noted. LPA requested, the administrator send LPA copies of clients' documents relevant to this investigation such as LIC 405 and receipts for the year 2022, most current Individual Program Plan (IPP), admission agreements and Client Personal Property and Valuables (LIC621). LPA reviewed Record of Client’s Safeguarded Cash Resources (LIC 405), and receipts for three (3) of four (4) clients the facility is responsible for handling all cash resources. LPA reviewed receipts and ledgers (LIC405) from June 28, 2022 to April 11, 2023. LPA did not observe receipts for ticket purchases for Six Flags or Disneyland. LPA did not observe a purchase for tickets signed by client and according to records and administrator staff sign LIC405 and not the client. LPA’s interview with C1 revealed they have not been to Six Flags in years and remembers going when they were under 18 years old. Interview with Licensee and administrator revealed that C1 can become confused and may forget events that occurred or make up events that have not occurred. Review of C1’s IPP corroborates client engages in making false allegations and will make statements about peers that are not true. On 07/02/24, interview with administrator and licensee deny the allegation. LPAs review of LIC405 revealed increments of $50 is provided directly to C1's day program to make purchases. According to administrator, facility staff are provided cash when out with C1 to make purchases for C1 and a receipt is turned in to balance LIC405. C1's, IPP revealed C1 has no concept of money management/denominations of bills and coins and is unable to manage their money. Further investigation into C1's admission's agreement for this facility revealed client had previously lived in Tigertail Adult Home II and moved to Tiger Tail Adult Home 4 effective June 28 2022. According to Chary and emails between North Los Angeles County Regional Center, Service Coordinator Sonia Corrillo, confirms regional center was aware of transfer and is working to update required documentation such as admission agreement to Tiger Tail Adult Home 4.

Based on interviews conducted and record review, there is insufficient evidence to support the allegation that staff are financially abusing client. Therefore, the allegation is Unsubstantiated at this time. Exit interview conducted, a copy of this report was signed and delivered.