Complaint Investigation Report

Allegation #1: Staff did not ensure that resident was provided with an adequate amount of food.

It is alleged C1 was provided an inadequate amount of food and was refused more food when C1 stated they were still hungry. Interviews with staff corroborate a special incident report (SIR) that occurred 04/19/2023. SIR reveled C1 was asked to serve themselves from larger portions meant for all clients in the facility. C1 touched food with their fingers. S2 asked client to serve themselves with a spoon. C1 became upset and threw the food on the floor. Interview with staff revealed staff did not refuse C1 a meal and instead offered C1 to eat other food that was made. Staff interviews revealed C1 ate later that day. Based on interviews and records review this allegation is deemed to be Unsubstantiated at this time.

Allegation #2: Staff do not ensure that resident is provided with provisions that were agreed upon when resident moved in.

It is alleged C1 is not provide Splenda to accommodate C1's diet as per agreement made between C1 and the facility when C1 moved into the facility. LPA's interview with staff revealed C1 was provided Splenda when C1 had requested it in the past. LPA's review of records revealed Splenda is not an item facility and C1 agreed to in C1's Admission Agreement. Based on interviews and records review this allegation is deemed to be Unsubstantiated at this time.

Allegation #3:Staff did not ensure that resident received their medication as prescribed.

It is alleged C1 was not given new medication as prescribed by C1's physician. To investigate this allegation LPA conducted a review of records, interviewed staff responsible for dispensing medication and observed Maria conduct a pill count. Pill count matched records. Based on interviews, records review and observation this allegation is deemed to be Unsubstantiated at this time.

No deficiencies issued during today’s visit. Report signed and provided.