Complaint Investigation Report

Allegation #1: Staff do not allow clients to have access to drinking water.

It is alleged a few days ago R2 spilled water while trying to pour from a 5 gallon bottle. Since then staff have locked away the 5 gallon of water bottles that were initially kept by a couch in the home available to residents. To investigate this allegation, LPA conducted interviews with Maria, R1 and R2. Maria confirms 5 gallons are kept locked in closet to prevent injury when residents try to pour water for themselves. According to Maria, pitchers are filled with water by staff so that residents may pour themselves water out of smaller pitcher of water then the 5 gallon bottles. R1 and R2 corroborate water is available to them. LPA conducted a physical plant tour and observed one (1) pitcher of water and one (1) pitcher of water with juice mix available to clients in the kitchen. Furthermore LPA observed two (2) pitchers of water in R1's bedroom. Based on interviews conducted and LPA's observation, this allegation is Unsubstantiated at this time.

Allegation #2: Staff do not ensure there is an adequate supply of food for clients.

It is alleged residents have a food budget of $50-$60 every two weeks but the staff are not buying enough food. To investigate this allegation, LPA conducted interviews with Maria, R1 and R2. LPA also conducted a physical plant tour of the kitchen and resident's rooms. Interview with Maria revealed staff purchase the bulk of the groceries every two weeks and for items like vegetables that they use often on a weekly bases. During physical plant tour LPA observed a sufficient amount of 2 day perishable and 7 day non-perishable food supply for residents in care. Interview with one (1) of the (4) residents in care revealed they do not like the snacks and meals provided by staff and will instead make their own meals. Maria corroborates resident has refused meals. Based on interviews conducted and LPA's observation, this allegation is Unsubstantiated at this time.

Allegation #3: Staff do not ensure client has proper clothing.

It is alleged staff refuse to buy R1 new shoes and undergarments. To investigate this allegation, LPA conducted interviews with Licensee and R1. LPA review of facility files, revealed, although Licensee is safeguarding PNI, R1 has access to and is responsible for managing their own money once they receive it. Furthermore review of the facility files revealed R1 had signed off they received cash on various days through out March 2023 to make their own purchases. Based on interviews conducted and record review, this allegation is Unsubstantiated at this time.

No deficiencies issued at this time. Report signed and delivered. Exit interview.