Complaint Investigation Report

(Continued from LIC9099) Allegation: Staff are mistreating residents while in care. It is alleged staff #1(S1) and staff#2 (S2) have restrained, spanked, hit residents on the chest, and spoken inappropriately to clients for whom they provide one to one care. LPA's interview with C1 revealed that no individuals by the names provided in the allegation have worked at the facility during C1's stay. Interviews with four (4) staff corroborate that no staff members by the names provided in the allegation provide care at this facility and that they have not witnessed mistreatment of clients. C1 also denied being mistreated by any staff as described in the allegation. Additionally, LPA's review of the LIC500 revealed that the names of the staff in the allegation are not listed. However, a review of the employee roster from the Guardian Background Check System does show S1 and S2 associated with this facility. The Licensee and the house manager explained in their interviews, not verbatim, that it is common practice to associate staff across different facilities to ensure coverage when needed. In their interviews, both the house manager and the Licensee denied that S1 and S2 have ever provided care and supervision to the clients at this facility. Based on interviews and record review, this allegation is deemed Unsubstantiated.

No deficiency cited. Exit interview conducted. Copy of this report provided.