Complaint Investigation Report

During LPA's tour, LPA observed the bathrooms which contained hand soap, paper towels, and a trash can. LPA observed the residents' rooms which contained all the required items such as lamp, night stand, bed, linens, and chest of drawers. LPA did not observe any health or safety issues.

LPA interviewed Administrator by phone at 8:15 am until 8:30 am regarding the complaint. Administrator confirmed the two residents did take spoiled food on January 23, 2023 to the adult day program for lunch. Administrator had received a call from the North Los Angeles Regional Center Staff member who stated the food was spoiled and had an odor. The Administrator also received a snapshot of the food item. The Administrator stated that the Regional Center staff member threw out the food and provided soup for the residents. Based upon LPA's interview of Resident 1 and interview of the Administrator, the incident did occur.

Under Title 22 General Regulations, the following citation was issued and recorded on LIC 809D.

Exit interview was conducted, appeal rights discussed and a copy of the signed report was given to the caregiver.