Complaint Investigation Report

Based on observations, the allegation, “Facility is not following COVID-19 guidelines, is deemed unsubstantiated.

Allegation: Residents were not provided paper product or towels in the restroom.

During the physical plant tour, LPA observed paper products, such as toilet paper and paper towels, located in all resident restrooms. Therefore, based on observation the allegation, “Residents were not provided paper product or towels in the restroom,” is deemed unsubstantiated.

During the physical plant tour, LPA did not observe an odoriferous smell. Therefore, based on observations the allegation, “Facility is odoriferous,” is deemed unsubstantiated.

Allegation: Facility trash can was overflowing with bed pads.

During the physical plant tour, LPA observed all trash cans to be empty. Therefore, based on observations the allegation, “Facility trash can was overflowing with bed pads,” is deemed unsubstantiated.

Allegation: Facility is not maintained clean.

During the physical plant tour, LPA observed the facility to be clean and in good repair. At 11:22am, LPA observed facility staff cleaning the kitchen after breakfast was done. Therefore, based on observations the allegation, “Facility is not maintained clean,” is deemed unsubstantiated.

Exit interview conducted. Report delivered.