Complaint Investigation Report

(Continued from LIC9099) On 01/21/2025, at approximately 11:30 a.m. LPA interviewed client #4 (C4) when they arrived to the facility. On 01/21/2025 LPA interviewed a total of eight (8) staff, seven (7) in person and one (1) via telephone. LPA conducted one (1) staff interview via telephone on 01/23/2025. On today's visit LPA obtained a copy S1's time sheet for 01/08/2025.

LPA's review of C1's Quarterly Progress Report and LIC602 confirmed C1 requires support in the bathroom and sleeps in incontinence underwear due to bladder and bowel impairment. LPA's review of IPP revealed staff will wake C1 at night to use the bathroom to avoid bedwetting.

LPA's interview with ten (10) out of ten (10) staff corroborate C1 will point or will say a word to indicate they have to use the bathroom. Interview with staff that state they have assisted C1 with toileting corroborate they have to prompt C1 often to use the bathroom to avoid accidents. Interview with one (1) out of two (2) clients that were interviewed denied witnessing the allegation. LPA's Interview with C4 affirmed they witnessed, S1 sit C1 in a urinated undergarment on their chair while S1 went to the kitchen to eat before returning to change C1. C4 could not recall date of incident. LPA's interview with two (2) staff revealed, C4 made a statement to them regarding, witnessing the incident. LPA's interview with ten (10) staff including those that worked on the shift the alleged incident occurred revealed they had not witnessed the alleged incident. Interview with one (1) staff states they had observed S1 lacking in providing assistance while covering a shift in the past. Interview with the Program Director, revealed the facility had investigated the incident and found that S1 was not working during the time the incident was reported to them to have happened and have not received any complaints about S1 similar to this alleged incident. LPA's review of time sheet records did confirm S1 was working on 01/08/2025. LPA's interview with S1, denied the allegation. LPA could not find another individual to corroborate the allegation. Based on interviews conducted the allegation is deemed Unsubstantiated at this time.

Exit interview conducted a copy of this report signed and delivered. Program Director requested report be emailed.