Complaint Investigation Report

Allegation: Staff mistreated a resident in care.

It is alleged a client is being mistreated by staff and in particular was hit in the hand by a staff member. To investigate the allegation, LPA conducted interviews with the Administrator, four (4) out of four (4) clients and four (4) staff that worked in the time frame mentioned in this allegation. In regards to being mistreated and hit in the hand by a staff, four (4) out of four (4) clients revealed staff do not mistreat them or have ever hit them. Additionally, no staff have witnessed or heard of any staff mistreating clients. LPA reviewed Special Incident Report (SIR) for 05/08/2023, SIR revealed C1 "attacked" staff and staff blocked client and tired to redirect. LPA's interview with clients and staff revealed C1 was upset and had an episode of aggression. C1 reveled they were not hit in the hand but staff member held their hand and it hurt. C1 went on to explain they do not believe the staff member did it on purpose and they believe the staff member was trying to keep C1 from self harming or hitting the staff member. Clients and staff corroborate C1 was the aggressor and will "attack" staff when upset. Interview with the Administrator corroborates staff is trained to use Crisis Prevention Institute (CPI) strategies to block, evade and to redirect clients when they are having an episode of aggression. Based on interviews conducted, there is insufficient evidence to support the allegation that staff mistreated a resident in care. Therefore, the allegation is Unsubstantiated. Exit interview conducted, a copy of this report was signed and delivered.