Complaint Investigation Report

Allegation: Staff yells at residents in care.

It is alleged that staff yells at residents in care. Regarding this allegation it is reported that staff yelled at Client #1 (C1) however no details were given of date, time or what was allegedly yelled. LPA interviewed Administrator and it was revealed that it is in fact C1 that yells racial slurs and curses at staff. Administrator stated that C1 has had frequent behaviors in which C1 will lose their temper and begin to verbally attack staff, sometimes verbally attacking other clients. C1 is continuously redirected by staff to include taking C1 for a walk, however C1 has been having ongoing increasing behaviors. Administrator states that they are actively working with North Los Angeles Regional Center (NLARC) to help C1. However, that has also proven challenging because C1’s parent has been involved and is also verbally aggressive towards Administrator, facility staff and NLARC staff. Interview with Staff #1 (S1) corroborated what Administrator stated. S1 revealed that C1 has had escalated behaviors that frequently occur after C1 has gotten off the phone with their parent. LPA attempted to interview C1, however C1 refused to speak to LPA and would not share any information. LPA reviewed C1’s Individual Program Plan (IPP) and it was discovered that C1 engages in the behaviors that the Administrator and staff have stated and has had a long history of said behaviors. Based on interviews, observations and record reviews, this allegation is deemed unsubstantiated at this time.

Allegation: Staff are not properly trained.

It is alleged that staff are not properly trained. Regarding this allegation it is reported that staff at the facility lack proper training. LPA interviewed Administrator and it was revealed that all staff have proper documentation of training. Additionally, Administrator stated that all staff have monthly training sessions that are mandatory therefore stating that all staff are more than adequately trained. LPA conducted a file review of staff records and discovered that seven (7) out of seven (7) staff members all have initial training, direct support staff training, First Aid/CPR training and ongoing monthly training. Therefore, based on interview, observation and record review this allegation is deemed unsubstantiated.

No deficiencies noted, no citations issued. Exit interview conducted and copy of report given to designee.