Complaint Investigation Report

Additional interviews were conducted with the clients without the presence of the alleged staff members that yell at the clients, and three (3) out of four (4) clients indicated that yells at the clients and will cuss at the clients. It was found that staff have yelled at clients to “go to their room”, and staff have called clients “Nasty Ass.” Based on interviews it was found that staff yells at clients and speaks to them inappropriately, therefore the allegation, “staff yells at clients in care”, is deemed substantiated.

Exit interview conducted. Citation issued. Appeal rights and report delivered to the Administrator.