Complaint Investigation Report

During initial visit between 11:48AM to 1:20PM LPA interviewed the Administrator, House Manager and one (1) out of three (3) clients who was present at the time of the visit.

On 08/12/24 at approximately 2:00PM LPA Alvizar-Ettima spoke with C1, C2 and two (2) facility staff over the phone.

Staff did not prevent a physical altercation between clients.

It is alleged that client (C1) was attacked by their roommate client (C2), staff didn’t help C1 when it was happening and didn’t do anything to prevent it.

Staff revealed that they always try to prevent altercation between clients. Staff denied C2 attacking C1. They indicated that C1 has aggressive behavior and was verbally aggressive towards C2, other clients and staff. Staff indicated that the altercation between C1 and C2 was sudden and unforeseen. Therefore, staff were unable to intervene immediately. The altercation between C1 and C2 happened in their bedroom and staff was in the doorway. Staff overheard C1 being verbally aggressive, yelling and screaming at C2. They intervened and C2 informed them that C1 bit C2 on their arm. Staff immediately called 911. Information revealed by C2 was consistent with the information revealed by staff. A review of facility records conducted on 08/12/24 verified information revealed by the facility staff.

Based on interviews and record review there is no pertinent information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No citations issued. Exit interview conducted. Copy of this report emailed to Administrator.