Complaint Investigation Report

Interviews with R1 and R2 revealed that they have experienced licensee raise their tone towards them various times. Witness 1 stated they have heard the licensee yell at R1 while being on the phone with R1.

R3 has stated they have not experienced the licensee yell at them but has heard licensee raise their tone att R1, specifically an incident that occurred about a week ago.

Based on today’s findings, this allegation is deemed substantiated. Report delivered. Exit interview conducted. Appeal rights issued and deficiencies cited, see 9099-D page.