Complaint Investigation Report
Regarding the allegation: Licensee does not ensure that facility elevator is maintained in good repair. It was alleged that the facility’s elevator has been broken. To investigate the allegation, LPA conducted an interview with the Administrator. Interview with the Administrator revealed that one (1) of the two (2) elevators is currently not working. The Administrator stated that the company working on the elevator have claimed it to be "Technical Issues”. They stated that they have been communicating with the company to see when they can return to fix elevator 1. When questioned by LPA how many residents on the second floor are non-ambulatory, The Administrator stated there are a total of seven (7) non-ambulatory residents. The Administrator stated, four (4) use wheelchairs but can walk and the other three (3) use walkers for assistance. LPA’s record review of Unusual Incident/Injury Report (SIR) revealed that the facility had self-reported the maintenance of elevator 1 along with the dates of services listed to Community Care Licensing Division (CCLD). LPA confirmed through record review the dates the elevator company was dispatched to the facility to work on elevator 1. During LPA’s physical plant tour, LPA observed elevator 1 to be off and not in working condition. However, LPA observed the second elevator (Elevator 2) to be working. LPA observed residents using elevator 2. Additionally, LPA used elevator 2 and observed the elevator to be working and in proper condition.
Based on interviews, record review and observation, the facility has one of the two elevators working and have done their due diligence in requesting maintenance work on Elevator 1 to be fixed, therefore the allegation is UNSUBSTANTIATED at this time.
No immediate health and safety issues observed during the day of the visit. Exit interview conducted and a copy of this report was provided to the Administrator.
Let it be noted LPA Segovia had to email the report to the Administrator due to technical issues of LPA's printer.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction