Complaint Investigation Report

Allegation: Staff do not ensure that facility is free of pests

It was alleged that facility has bed bugs and cockroaches. To investigate this allegation, LPAs conducted an interview with the Administrator and were informed that she was aware of the problem and the facility had already hired a pest control exterminator to take care of the issue. Additionally, six (6) out of twelve (12) residents interviewed informed LPAs that the facility used to have bed bugs and once it was addressed the facility hired pest control. Although the residents interviewed could not confirm any recent evidence of bed bugs, they all confirmed seeing cockroaches at the facility bathrooms and common areas. Moreover, during the physical plant tour, at approximately 11:40am, LPAs observed a cockroach on the wall, by the business office and visiting room. Therefore, based on interviews, record reviews and LPAs observation, this allegation is Substantiated.

Exit interview conducted, appeal rights explained and copy of this reports signed and delivered.