Complaint Investigation Report

Regarding the allegation, Staff did not ensure resident was taken to his medical appointments: it is being alleged that facility staff have been neglecting the client’s mental health treatment by not ensuring R1 attends the appointments. LPA’s interview of the Administrator revealed R1 missed the June, 2024 appointment because the facility driver was not available. The Administrator stated the facility driver is the only person who can drive residents to their appointments. R1 confirmed they missed the appointment. Based upon interviews conducted, the allegation is substantiated.

Exit interview conducted, appeal rights discussed, and a copy of the report was given.