Complaint Investigation Report

Allegation #1 Facility staff mismanaged residents’ money.

It is alleged that staff mismanaged residents’ money. On 05/07/2024 LPA conducted interviews with the Administrator, five (5) staff, and thirteen (13) out of one hundred twenty nine (129) residents. LPA reviewed resident records and along with Assistant Administrator (AA) went over random resident money and logs. Upon review LPA discovered that there are no discrepancies regarding resident money, all receipts, funds and signatures are accounted for. Furthermore, interviews with residents revealed that they have no concerns regarding any funds missing or being withheld from them by the facility staff. Based on interviews, record reviews, and LPA's observation this allegation is deemed Unsubstantiated at this time.

Allegation #2 Facility staff did not refill resident's medication in a timely manner.

It is alleged that facility staff did not refill resident's medication in a timely manner. On 05/07/2024 LPA conducted interviews with the Administrator, five (5) staff, and thirteen (13) out of one hundred twenty nine (129) residents. LPA reviewed resident medicine records and along with Staff #1 (S1) who is the Medicine Technician Supervisor, went over resident medication refill receipts. Upon review LPA discovered that there are no discrepancies regarding resident medication refills, all medication logs reviewed were accurate. LPA was informed by S1 that medications are delivered every night at around 7:00 pm Monday through Friday from Maggie’s pharmacy, which is the only pharmacy used for regular medicine refills. LPA was also informed by S1 that if residents need medication other than their regular medication that the local Rite Aid Pharmacy is used. Based on interviews, record reviews, and LPA's observation this allegation is deemed Unsubstantiated at this time.

Allegation #3 Facility staff did not provide resident medication as prescribed.

It is alleged that facility staff did not refill resident's medication in a timely manner. On 05/07/2024 LPA conducted interviews with the Administrator, five (5) staff, and thirteen (13) out of one hundred twenty nine (129) residents. LPA reviewed resident records and along with Staff #1 (S1) went over resident medication logs. Upon review LPA discovered that there are no discrepancies regarding resident medication distribution, all medication logs reviewed were accurate and all medication matched to medication logs. Based on interviews, record reviews, and LPA's observation this allegation is deemed Unsubstantiated at this time.