Complaint Investigation Report

that time, S1 has been spraying residents’ rooms when there is a report of bed bugs within the rooms. S1 stated uses a product purchased at Home Depot. S1 confirmed only the rooms that have reported bed bugs are the rooms that have been sprayed during the month of March, 2024 and April, 2024. S1 also stated staff and residents will report to S1 when there are bed bugs and S1 will spray that particular room.

Based upon LPA’s observation of bed bugs in five residents’ rooms, the allegation is substantiated.

Exit interview conducted, appeal rights discussed, and a copy of the report was given.