Complaint Investigation Report

Administrator wasn't aware of the issue since this matter is related to bustiness Administration. Administrator confirmed that R1's representative had never brought communications concerns to them.

Interview with S2 and S3 revealed that R1's representative called twice and both times all concerns were solved. S3 stated that the first time R1 representative called was about the possibility of making the facility as primary payee and the second time R1's representative requested to know the procedure for the change of the payee.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted a copy of this report delivered.