Complaint Investigation Report

Interview with the Administrator revealed that during the remodeling of the floor, the previous workers had done "a poor job" of attaching the new tile on top of the old tile. Administrator stated that they have already been in contact with a contractor to fix the issue. Based on observation the allegation is deemed Substantiated at this time.

Allegation: Use unsanitary laundry practices

It was alleged that clean linen carts were tied with trash bags. Interview with Administrator confirmed the allegation. Administrator stated that they have talked to staff about cross-contamination to prevent the bug transmission from one room to another . LPM Gillyard observed towels on the floor during the physical plant tour on 10/23/23. Administrator stated that they will implement a new protocol regarding soiled linen. Based on observation the allegation is deemed Substantiated at this time.

Exit interview conducted. Deficiencies cited and copy of this report delivered.