Complaint Investigation Report

During the staff members' interviews, it was reported to LPA that resident (R1) refused to be showered for over two months. Also LPA interviewed R1's family member who confirmed R1 did refuse to be showered. Also, staff members had stated R1 would not allow staff to assist with any type of hygiene assistance, so staff were not aware R1 had lice. Staff members stated R1 never complained had any health issues or pain. Based upon LPA's interviews of staff members, the allegations Resident has lice and resident's hygiene needs are not being met are unsubstantiated.

Exit interview conducted, appeal rights discussed, and a copy of the report was given to Administrator.