Complaint Investigation Report

Facility is not maintaining a comfortable temperature for residents.- LPA Spaeth interviewed ten residents and asked if facility was maintaining a comfortable temperature throughout the facility. All ten residents stated yes. Four staff members were also interviewed and asked if residents had stated the facility temperature was not comfortable. The staff members stated no. This allegation is unsubstantiated.

Residents' dietary plan is not being followed. LPA Spaeth interviewed resident regarding dietary need and resident stated facility does provide dietary requirements. Resident stated kitchen staff are helpful and the resident has no complaints. LPA Spaeth interviewed Administrator Designee, Tannya Quezada as of August 26, 2021 who stated kitchen staff prepare specific meals for residents who have dietary requirements. The kitchen staff wrap the plate of food with plastic before serving, place a sticker with resident's name so staff who serve food will know the special meal is for a specific resident. This allegation is unsubstantiated.

Residents are not provided with water.- On August 27, 2021, LPA observed there are three water machines available on the first floor for residents to access water. At 10:00 am LPA observed both machines were working and LPA saw two residents filling drinking cups. LPA also observed a water fountain on the second floor available for residents' use. This allegation is unsubstantiated.