Complaint Investigation Report

197610032-8-27-2021-31-AS-CHAS-CETU9V-20220527152347

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/06/2021 and conducted by Evaluator Melissa Spaeth

COMPLAINT CONTROL NUMBER: 31-AS-20210806153507

LEISURE GARDEN SENIOR ASSISTED LIVING FACILITY

LPA Spaeth conducted an anannounced complaint visit to the facility. Upon arrival at 9:15 am, LPA's temperature was recorded, COVID questions answered, and LPA signed in. LPA was greeted by the new Administrator Designee, Jessica Pelaya who stated Tannya Quezada's last day was today. LPA stated the purpose of the visit was to continue the investigation of the complaint which states "residents on residents altercations."

LPA conducted ten resident interviews and four staff interviews. The complaint stated two residents were arguing and both picked up chairs and threatened each other. Nine residents and four staff members stated never witnessed this incident . One resident stated might have happened maybe five months ago but cannot remember. Therefore the complaint is unsubstantied at this time.