Complaint Investigation Report

Allegation: Residents are not able to receive visitors at the facility.

Based on observation from a reliable source, the facility had a no visitors sign posted. Therefore, upon further investigation the allegation, “ Residents are not able to receive visitors at the facility,” is deemed substantiated.

Allegation: Residents have access to chemicals at the facility.

Based on additional information received from a reliable source, the Administrator had chemicals accessible to residents. The Administrator stated during a visit from the Ombudsman the Administrator left the door unlocked to the closet with the chemicals to answer the door. Therefore, upon further investigation the allegation, “Residents have access to chemicals at the facility, “ is deemed substantiated.

Exit interview conducted, citations issued, and copy of report delivered.