Complaint Investigation Report

Allegation: Licensee does not assist resident with bathing. It is alleged that Resident #1's (R1's) feet are dirty and appear to be rotted. LPA's review of R1's Home Health paperwork revealed R1 was assessed for services and started services on 05/22/2025. Home Health assessment confirmed wounds on R1's right and left heal. LPA's review of R1's appraisal revealed R1 requires assistance with activities of daily living (ADL's) such at bathing. On 05/07/2025, LPA observed that R1’s toenails were uncut, however, the white bandages wrapped around both feet were clean, with no visible blood or soiling on the bandages or R1’s feet. LPA did not observe any visible dirt or smell foul odors. Interview with Josephine on 05/07/2025 revealed she made sure R1 received bed baths as they were waiting on more information regarding the assistance R1 would require. Furthermore, Josephine stated R1 was bathed two times a week. LPA's interview with two (2) staff denied the allegation. During LPA's interview with R1, the resident stated they were bathed. LPA's interviews with R3 and R4 did not corroborate the allegation. Based on interviews and observations, there was insufficient evidence to the allegation, Licensee does not assist resident with bathing. Therefore, the allegation is deemed Unsubstantiated at this time.

LPA conducted a physical plant tour of the facility. No immediate health or safety hazards observed.

Exit interview conducted. Copy of report provided.