Complaint Investigation Report

LPA interviewed R1 regarding this allegation from 12:30pm-1pm. It was also brought to LPA's attention that back in 2020 when R1 moved in there was an incident where S2 yelled at R1. An investigation was conducted and that specific staff was terminated from their job. Based on the information obtained through interviews and video observation both of these allegations are deemed Substantiated at this time.

Facility air conditioning unit not working.

It is alleged that R1 had to change rooms back when they first moved in due to their air conditioning unit in their room not working properly. LPA conducted interviews with R1 and facility staff regarding this allegation. Interviews revealed that when R1 moved in, in September 20,2020 they were moved into room #243 and had to change rooms to the first floor due to an issue with the air conditioning unit in their room. Based on the information obtained through interviews this allegation is deemed Substantiated.

Staff did not meet resident's incontinence needs.

It is alleged that when R1 pushes their pendant for assistance it can take a long time for staff to respond. LPA interviewed R1 and facility staff regarding this allegation. Facility staff stated that their policy when residents push their pendant is to respond within seven minutes. Administrator was able to pull a report that shows the response time to when staff responded to R1's pendant being pushed. LPA was able to obtain the response time for February 2022 through today's date. A review of this document shows that there were several instances where R1 waited over fifteen minutes up to an hour to get assistance. Based on the information obtained this allegation is deemed Substantiated.

All deficiencies cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.