Complaint Investigation Report

Licensee is not following proper infection control protocols:

It was alleged that the facility is exposed to Scabies and was not disclosed to family members. To investigate this allegation, LPA conducted interviews with the Wellness Specialist, Executive Director, and Memory Care Director and it was revealed that in March 2024 one of the residents (R1) was having a skin rash. Upon observation, the facility informed the family member of R1. The family member took R1 to the physician on 03/14/2024, 04/03/2024, and 05/28/2024, for the skin rash. Finally, on 06/20/2024, R1 was taken to Kaiser Permanente Dermatologist for the ongoing skin rash by a family member and R1 was diagnosed for Scabies without any confirmed tests. Upon diagnosis of the doctor, the facility followed proper infection control protocols by quarantining R1 in their room for five (5) days and immediately all the beddings were changed. Interview with the family member of R1 confirmed that the facility did inform them in a timely manner and as well isolated R1 immediately and washed all their beddings and clothes. Additionally, the facility also followed proper reporting procedures by reporting to the Community Care Licensing Department (CCLD). Lastly, interview with nine (9) out of eleven (11) residents also confirmed that the facility always follows proper infection control plan and they have no concerns regarding the above allegation. Based on the interviews and record review this allegation is deemed Unsubstantiated at this time.