Complaint Investigation Report

LPA Spaeth interviewed five staff members asking if caregivers had provided hospice services to residents in care. All five staff members stated no and stated only the Hospice agency nurses provide Hospice services to the residents. Therefore the allegation that states unqualified staff are providing hospice services to residents in care is unsubstantiated.

Complainant had stated staff members had not received proper CPR training. LPA Spaeth observed the CPR training records from 4:00 pm until 4:10 pm. However, LPA observed all staff members have received the proper CPR training. Therefore the allegation is unsubstantiated.

In regard to the allegation that staff member are hiding the resident's call buttons. LPA spoke to five staff members and seven residents who all stated the call buttons have not been hidden by staff. Therefore this allegation is unsubstantiated.