Complaint Investigation Report

Allegation: Staff do not administer clients’ medications as prescribed.

Regarding this allegation it is reported that staff are being instructed not to pick up client’s medications that are being sent to CVS or Walmart pharmacy. LPA interviewed one (1) out of four (4) clients that were able to communicate with LPA, and they denied this allegation stating that they get their medication every day as far as their knowledge goes. LPA interviewed two (2) staff at the facility, and both denied the allegation stating that clients get their medication as prescribed. Staff stated that their medication log is filled out numerous times throughout the day depending on when the medication is to be provided. Furthermore, staff stated that if there is a concern with the medication, such as missed medication, medication errors or PRN use, the staff have been instructed to write all concerns on the back of the medication log. LPA interviewed the Administrator who stated that all clients get their medication from the same pharmacy, Austin Drugs, and that none of the clients get any medication from CVS or Walmart. Administrator added that if medication were to be prescribed and sent to any pharmacy the staff would pick up the medication where it is sent to, denying this allegation. LPA reviewed medication logs and could not locate any discrepancies, nor were any orders for CVS or Walmart located for any of the clients. Therefore, based on interviews, observations, and record reviews this allegation is deemed unsubstantiated.

Allegation: Staff do not assist clients with meeting medical needs.

Regarding this allegation it is reported that staff do not take clients to their medical appointments. LPA interviewed one (1) out of four (4) clients that were able to communicate with LPA, and they denied this allegation stating that they are taken to their appointments. During the visit LPA observed that this client was taken by staff to a dental appointment. LPA interviewed two (2) staff at the facility, and both denied the allegation stating that clients are taken to all of their medical, dental and behavioral appointments when they have them. LPA interviewed the Administrator who stated that all clients are taken to their appointments as needed or routinely, denying this allegation. LPA reviewed client records and was able to observe that there are records of previous routine medical and dental visits, as well as hospital visits as were needed by clients. Therefore, based on interviews, observations, and record reviews this allegation is deemed unsubstantiated.

No citations issued. Exit interview conducted and a copy of this report provided to the Administrator.